Non-destructive entry first, always - and we re-key Schlage, Kwikset, and Baldwin locks on the spot while you watch
You get a price before we start. It does not change when we arrive. No surprises.
The Novak Lock & Security Ashburn Guarantee
Every lock we install, every cylinder we rekey, and every emergency call we answer in Ashburn comes with one non-negotiable promise: if it’s not done right, we make it right. That’s our 365-Day Done Right Promise, and it’s been in force since Daniel Novak opened this shop in 2002. We’re not talking about a handshake and a hope. We’re talking about a documented procedure, governed by The Haven Standard, that gives every Ashburn homeowner and business owner a clear path back to us if something isn’t square.
Here’s what “standing behind our work” actually means when you’re staring at a deadbolt that won’t turn at 11 PM or a commercial access control system that just dropped offline before your Monday morning rush. It means the price we quote on the phone is the price on your invoice, full stop. Haven Standard Clause 1. It means your technician arrives in uniform, background-checked, with a documented photo record of the work, not a vague receipt. It means if a part fails or a installation doesn’t perform as specified, you call one number, reach one live person, and we schedule the fix. No runaround. No “that’s not our department.” We’ve done this for more than 60,000 locks, keys, and systems across two decades, and every single one left with a written price before we started and a documented record when we left.
What’s Covered
- Workmanship on every installation and repair. If a deadbolt we installed binds within a year, or a rekeyed cylinder doesn’t turn smoothly, or an access control badge reader we mounted goes loose on the wall, we return and correct it at no charge. This covers labor and any adjustment to our own installation work.
- Parts integrity and proper specification. We factory-authorize our work on Medeco, Mul-T-Lock, Abloy, Baldwin, and Schlage, which means we install what we quote and we quote what the job actually needs. If we specify a Grade 1 commercial lever for your Ashburn office and the hardware arrives below spec, we eat the difference and install the right part.
- Site condition on departure. We leave your property as we found it, minus the lock problem. That means no metal shavings on the threshold, no stripped screws left in the jamb, no packaging debris in your bushes. Our photo record includes a frame of the work area after cleanup, and you receive that documentation.
- On-time arrival for scheduled appointments. For surveyed and scheduled work in Ashburn, commercial master-key systems, access control installations, and large rekey projects, we provide a written scope and a firm arrival window. If we miss that window without prior communication, we acknowledge it and we make it right, Clause 1 style.
- Honest, upfront pricing with zero doorstep changes. The dispatcher quotes a firm price. The technician is not permitted to change it on arrival. This rule has been in place since 2002 and is the foundation the business was built on. If we discover additional work is needed, we stop, explain, and quote the expansion in writing before proceeding. No surprises. No “while I’m here” pressure.
- Documentation delivered before we leave. Every visit produces a written scope of work, a written price record, a written warranty statement for the 365-Day Done Right Promise, and a documented photo record. These aren’t upgrades or add-ons. They’re standard procedure, Haven Standard, every time.
Our Satisfaction Promise
If you’re not satisfied with our work in Ashburn, the process is simple and it’s spelled out before we start. Call (571) 410-8874. A live person answers, 24 hours a day. You describe what isn’t right. We schedule a return visit, typically within 24 hours for residential concerns and same-business-day for commercial security issues. A technician arrives, reviews the original photo record, compares it to current conditions, and fixes what’s wrong.
This isn’t a pro-rated refund scheme or a credit toward future service. It’s a make-it-right commitment. If a rekey we performed in the Ashburn Farm neighborhood doesn’t match the key schedule you approved, we re-do it. If a Schlage smart lock we installed in Loudoun Valley Estates isn’t pairing correctly with your app, we troubleshoot it until it does or we replace the unit at our cost if the fault is in our installation. The 365-Day Done Right Promise covers the full year from date of service, and it transfers if you sell your home, we just ask that you pass the documentation to the new owner.
We’ve had customers call us three years after a job because they found our documentation in a file and needed to know what grade of hardware was on their back door. We pulled the photo record and told them. That’s the kind of paper trail we’re talking about.
Licensed & Insured Backing
The guarantees on this page are only as solid as the business behind them. Novak Lock & Security Ashburn is licensed and insured, which means there’s a real policy, a real regulatory body, and real recourse if something goes wrong beyond our own make-it-right process. Licensing isn’t decorative in Virginia. It means we’ve met the Commonwealth’s requirements for operating a locksmith business, including background check standards that match our own internal screening. Insurance means that on the rare occasion property damage occurs, there’s coverage in place, not a shrug and a suggestion to call your homeowner’s policy.
We’re also bonded, which provides an additional layer of financial protection for our Ashburn customers. When you invite a technician into your home near Belmont Station Road or onto your commercial property off Loudoun County Parkway, you’re not relying on a Craigslist ad and a prayer. You’re relying on a business that has operated under the same owner since 2002, with the same documented standards, with verifiable credentials that we will produce on request, no decorative badges required.
The Haven Standard governs all ten brands under its umbrella, but Novak Lock & Security is independently owned and operated. Daniel Novak makes the hiring decisions, sets the Ashburn service territory, and stands personally behind every guarantee on this page. That’s the difference between a local shop and a franchise operation. One owner. One phone number. One standard applied across more than 60,000 completed jobs.
If you have a competitor’s written estimate and want a second opinion, we review it at no charge. If you want to verify our licensing or insurance status before booking, we’ll provide it. And if you want to know exactly what your job will cost before anyone dispatches, we’ll quote it in writing, per Haven Standard Clause 1, the same way we’ve done it since 2002.
Written by Daniel Novak, Owner at Novak Lock & Security, serving Ashburn since 2002.